PhoneBurner FAQs and Support information
Trust and Safety
- SMS Sample Terms of Service
- What is a Do Not Call policy?
- Text Messaging Approval Checklist
- Tips for completing the PhoneBurner Business Verification Form
- Prohibited Messaging Practices and Campaign Content
- Compliant SMS: Registering for A2P 10DLC via The Campaign Registry™
Team Accounts
- Connect Score Reporting
- Custom Report Member Detail
- Custom Report Real Time Leaderboard
- Custom Report Source Report
- Custom Report Team Summary
- Standard Report Connection Rate
Account & Billing
- PhoneBurner Price Increase
- Sales Tax FAQ
- TCPA -Telephone Consumer Protection Act of 1991
- General Data Protection Regulation (GDPR)
- Can I have my invoices sent to more than one email address?
- How do I cancel my account?
Contact Management
- Connect Score Deep Dive
- Searching Contacts custom fields
- Searching Contacts based on when they had or have an appointment
- Search Contacts based on their Changes
- 3 Saved Searches to simplify your Daily Process
- Searching across your team
Emailing
- Email Sending Best Practices and Troubleshooting
- Creating Appointment Emails
- How to add PhoneBurner to your safe sender list
- PhoneBurner Spam Policy
- Can I have a date that auto sets to a number of days out from sending date ?
- How do I reset my Office365 connection so I can reconnect it?
Dialing
- iOS 17 Live Voicemail FAQs
- Click to Call Caller ID
- Click to Call and Inbound Notes
- Connect Score Deep Dive
- Creating a Phone Script
- PhoneBurner Call Transfer | How to Set Up & Use
SMS
- How is SMS / text messaging usage monitored and billed?
- SMS Application FAQ
- SMS Registration & $50 Application Fee – What You Need to Know
- Maximizing SMS Deliverability with Templates
- Why SMS Messages Get Marked as Spam and What You Can Do About It
- Sending SMS and SMS FAQ
Numbers
- Why New Phone Numbers Get Flagged as Spam (and What to Do About It)
- ARMOR Connect Score Pie Chart
- ARMOR Call Volume
- Call Flows
- Call Groups
- Call Groups vs Call Flows
LeadStream
- PhoneBurner Sync Settings in Salesforce
- LeadStream Priorization Explained
- Connect Score Deep Dive
- What are these Review Folders
- What is a LeadStream Distribution Folder
- What is a LeadStream Receiving Folder
Integrations
- PhoneBurner Chrome Extension for Launching Dial Sessions
- Sign In or Sign Up with ContactConnector.io
- Clay Template for Posting Enriched Data to PhoneBurner
- LeadCENTER Sync Setup
- Prioritize your leads based on the specific pages they visit on your website
- Get the most out of Site visits with SalesIQ and PhoneBurner
Account Settings
- How to set up a Call Group
- How to set up a Call Flow
- Default Admin Team Page - Live Calls
- Two-Factor Authentication
- Are Canadian Area code numbers available for purchase?
- Create/edit live answer set [Video]
Inbound
- Accepting Inbound (Premium)
- Answer incoming calls within PhoneBurner
- Call Forwarding Personal Inbound Routing
- Click to Call and Inbound Notes
- Inbound Call History and Voicemail
- Inbound in the Dialer (Premium)
ARMOR®
- Getting Started with ARMOR® and Dialing Best Practices
- ARMOR Connect Score Pie Chart
- ARMOR Call Volume
- Using ARMOR® Performance Dashboard to Diagnose Problems & Reduce Flags
- Using ARMOR® Performance Dashboard to be More Successful
- Best Practices to Minimize Flags
Quickstart Training and Other FAQ's
- QuickStart 2024 Intro
- QuickStart Caller ID Options
- QuickStart Dispositions
- Record Your Outgoing Voicemail QuickStart
- Will my in-app notifications make a sound?
- Does PhoneBurner have an app?