PhoneBurner FAQs and Support information
Local Presence
Compliance
- SMS Sample Terms of Service
- Text Messaging Approval Checklist
- Tips for completing the PhoneBurner Business Verification Form
- Prohibited Messaging Practices and Campaign Content
- Compliant SMS: Registering for A2P 10DLC via The Campaign Registry™
- My SMS Compliance Review is Underway. Now What?
Team Accounts
- What is Temporary Contact Sharing?
- Team Modifications - Add or Remove Seats
- Can I have more than one Admin on my team?
- What is the difference between a Networked and a Standalone Team account?
- How do I share contacts with my team users?
- How do I add a logo to my account?
Account & Billing
- PhoneBurner Price Increase
- Sales Tax FAQ
- TCPA -Telephone Consumer Protection Act of 1991
- General Data Protection Regulation (GDPR)
- Can I have my invoices sent to more than one email address?
- How do I cancel my account?
Contact Management
- Adding a Lead Source to your PhoneBurner Contacts
- Adding Contact Notes to Layouts
- Dynamic Dispositions
- How to use Contact Notes
- How to: Add or Edit Layouts
- How do I create a sub-folders?
Emailing
- Email Sending Best Practices and Troubleshooting
- How to add PhoneBurner to your safe sender list
- PhoneBurner Spam Policy
- Can I have a date that auto sets to a number of days out from sending date ?
- How do I reset my Office365 connection so I can reconnect it?
- How to align images in Email and email signature?
Dialing
- iOS 17 Live Voicemail FAQs
- NEW Labs Feature: Call Transcription (Premium Accounts)
- Live Answer Rate FAQ
- Why does my Caller ID show up as a Russian or International Number?
- How can I pause before each call instead of dialing the next call ? (Dialer Pause and Preview feature)
- Using PhoneBurner on an iPad
Vphone/SMS
- How is SMS / text messaging usage monitored and billed?
- NEW Labs Feature: In-App Phone (Premium Accounts)
- Maximizing SMS Deliverability with Templates
- How to manage and set up vPhone Numbers
- Business Texting Tips and Tricks
- vPhone Incoming Call Setup
Numbers
- Getting Started with ARMOR™
- ARMOR™ - #1 Solution for Spam Flags & Answer Rates
- How to create Number Pools Dialer Presets
- Number Pools Frequently Asked Questions
- How to create and organize Number Pools
- Number Pools
LeadStream
- Why do I have lead review folders?
- What is LeadStream?
- How can I distribute leads using LeadStream?
- How do I set up my LeadStream?
- Leadstream user overview [Video]
- Leadstream create and edit [Video]
Salesforce
- Installing PhoneBurner for Salesforce Lightning
- Installing PhoneBurner for Salesforce Classic
- How to log calls in Salesforce while dialing from Phoneburner
- Saleforce 4.0 information
- Jungo: How to add the button to dial from Loans
- Internal: Blank page when Salesforce dialing-click jack protection
Integrations
- An exception occurred while trying to update a record on Zoho CRM
- HUBSPOT : Avoiding Duplicate contacts
- Why do all my leads show they are from Ashburn, Virginia
- Integation with JobDiva
- How do I get an API token that grants access to all info across all accounts on a team?
- Phoneburner API: Email Ok codes
Miscellaneous
- PhoneBurner Branded Caller ID
- Click-to-Call: Dial a number directly from a contact record
- Standard Reports and Where We Get the Stats
- Does PhoneBurner have an app?
- Burner App vs Phoneburner
- What is the difference between DNC and TCPA compliance?
Account Settings
- How to set up a Call Group
- How to set up a Call Flow
- Default Admin Team Page - Live Calls
- Two-Factor Authentication
- Are Canadian Area code numbers available for purchase?
- Create/edit live answer set [Video]