PhoneBurner FAQs and Support information
Local Presence
Compliance
- Tips for completing the PhoneBurner Business Verification Form
- Prohibited Messaging Practices and Campaign Content
- Compliant SMS: Registering for A2P 10DLC via The Campaign Registry™
- My SMS Compliance Review is Underway. Now What?
- PhoneBurner’s Acceptable Use Policy for SMS Messaging
- Why is my brand new number already showing as SPAM?
Team Accounts
- What is Temporary Contact Sharing?
- Admin Team Seat Modifications - Add or Remove Seats
- Can I have more than one Admin on my team?
- What is the difference between a Networked and a Standalone Team account?
- How do I share contacts with my team users?
- How do I add a logo to my account?
Account & Billing
- Sales Tax FAQ
- TCPA -Telephone Consumer Protection Act of 1991
- General Data Protection Regulation (GDPR)
- Can I have my invoices sent to more than one email address?
- How do I add more users to my account?
- How do I cancel my account?
Contact Management
- Dynamic Dispositions
- Contact Notes Experience Changes
- How to: Add or Edit Layouts
- How do I create a sub-folders?
- Where are my "New Contacts"? How to Pin a Saved Search or folder to Quick Views.
- How to import contacts [Video]
Emailing
- Email Sending Best Practices and Troubleshooting
- How to add PhoneBurner to your safe sender list
- PhoneBurner Spam Policy
- Can I have a date that auto sets to a number of days out from sending date ?
- How do I reset my Office365 connection so I can reconnect it?
- How to align images in Email and email signature?
Dialing
- iOS 17 Live Voicemail FAQs
- Live Answer Rate FAQ
- Why does my Caller ID show up as a Russian or International Number?
- How can I pause before each call instead of dialing the next call ? (Dialer Pause and Preview feature)
- Using PhoneBurner on an iPad
- Can I play a voicemail when someone answers the phone?
Vphone/SMS
- How is SMS / text messaging usage monitored and billed?
- How to manage and set up vPhone Numbers
- Business Texting Tips and Tricks
- vPhone Incoming Call Setup
- SMS Sending FAQ
- Send SMS based on Disposition
Numbers
- How to create Number Pools Dialer Presets
- Number Pools Frequently Asked Questions
- How to create and organize Number Pools
- Number Pools
- Number monitoring has not detected a flag, but people are saying my number comes up as “Scam Likely.” Why? What should I do?
- Number Monitoring
LeadStream
- Why do I have lead review folders?
- What is LeadStream?
- How can I distribute leads using LeadStream?
- How do I set up my LeadStream?
- Leadstream user overview [Video]
- Leadstream create and edit [Video]
Salesforce
- Installing PhoneBurner for Salesforce Lightning
- Installing PhoneBurner for Salesforce Classic
- How to log calls in Salesforce while dialing from Phoneburner
- Saleforce 4.0 information
- Jungo: How to add the button to dial from Loans
- Can I dial from opportunities in Salesforce?
Integrations
- An exception occurred while trying to update a record on Zoho CRM
- HUBSPOT : Avoiding Duplicate contacts
- Why do all my leads show they are from Ashburn, Virginia
- Integation with JobDiva
- How do I get an API token that grants access to all info across all accounts on a team?
- Phoneburner API: Email Ok codes
Miscellaneous
- Standard Reports and Where We Get the Stats
- Does PhoneBurner have an app?
- Burner App vs Phoneburner
- What is the difference between DNC and TCPA compliance?
- Why do I keep getting asked to log in again?
- Is PhoneBurner HIPPA compliant?
Account Settings
- Listen in, Whisper, and Barge Features
- Two-Factor Authentication
- Are Canadian Area code numbers available for purchase?
- Create/edit live answer set [Video]
- Create/edit dialing set [Video]
- Disposition buttons overview [Video]