PhoneBurner FAQs and Support information
Compliance
- How do I complete a business profile as an individual/sole proprietor?
- How do I complete my business profile?
- Why was my business profile rejected?
- Does my business need to register for A2P 10DLC?
- What U.S carriers are participating in the adoption of A2P 10DLC?
- What is required for A2P 10DLC registration?
Team Accounts
- Can I have more than one Admin on my team?
- What is the difference between a Networked and a Standalone Team account?
- How do I share contacts with my team users?
- How do I add a logo to my account?
- How can I view and create reports?
- Can I get reports from suspended users?
Account & Billing
- TCPA -Telephone Consumer Protection Act of 1991
- General Data Protection Regulation (GDPR)
- Can I have my invoices sent to more than one email address?
- How do I add more users to my account?
- How do I cancel my account?
- When people reply to the emails I send using PhoneBurner, where do they go?
Contact Management
- How do I create a sub-folders?
- Where are my "New Contacts"? How to Pin a Saved Search or folder to Quick Views.
- How to import contacts [Video]
- How to move or edit contacts in bulk?
- How do I transfer contacts to another user and where do they go?
- Why are my contacts are not clickable so I can open them? How do I open a contact with no name?
Emailing
- Email Sending Best Practices and Troubleshooting
- PhoneBurner Spam Policy
- Can I have a date that auto sets to a number of days out from sending date ?
- How do I reset my Office365 connection so I can reconnect it?
- How to align images in Email and email signature?
- Email signature template selector [Video]
Dialing
- PhoneBurner 1K Club Shirts
- Why does my caller id show up as a Russian or International Number?
- How can I pause before each call instead of dialing the next call ? (Dialer Pause and Preview feature)
- Using PhoneBurner on an iPad
- Can I play a voicemail when someone answers the phone?
- Can I leave a live voicemail?
Vphone/SMS
- How is SMS / text messaging usage monitored and billed?
- SMS Best Practices
- How does vPhone handle incoming calls?
- What happens if a recipient of an SMS replies STOP?
- What is vPhone and how does it work?
- Is SMS text messaging available?
Local ID
- Number monitoring has not detected a flag, but people are saying my number comes up as “Scam Likely.” Why? What should I do?
- Number Monitoring
- Why is my Local ID number listed as Pending? Why is the vPhone area code I want not available?
- Why would I want Local ID and what does it cost?
- Why isn't my Local ID changing?
- How to setup Local ID settings
LeadStream
- Why do I have lead review folders?
- What is LeadStream?
- How can I distribute leads using LeadStream?
- How do I set up my LeadStream?
- Leadstream user overview [Video]
- Leadstream create and edit [Video]
Salesforce
- Installing PhoneBurner for Salesforce Lightning
- Installing PhoneBurner for Salesforce Classic
- Jungo: How to add the button to dial from Loans
- Can I dial from opportunities in Salesforce?
- Configuring your PhoneBurner API Key and User Key
- Salesforce Error: No Contacts Selected
Integrations
- How do I get an API token that grants access to all info across all accounts on a team?
- Phoneburner API: Email Ok codes
- Can I connect ZOHO To PhoneBurner?
- ZOHO: Best Practice: Your first dial
- Are my call recordings stored in ZOHO?
- ZOHO: Custom field not updating
Miscellaneous
- Burner App vs Phoneburner
- What is the difference between DNC and TCPA compliance?
- Why do I keep getting asked to log in again?
- Is PhoneBurner HIPPA compliant?
- Will my in-app notifications make a sound?
- Why can't I find my video I created using SmartSender video creator?
Account Settings
- Two-Factor Authentication
- Are Canadian Area codes available for vPhone and Local ID?
- Create/edit live answer set [Video]
- Create/edit dialing set [Video]
- Disposition buttons overview [Video]
- What are approved PhoneBurner IP addresses and ranges?