PhoneBurner FAQs and Support information
Team Accounts
- Can I have more than one Admin on my team?
- What is the difference between a Network and a Standalone Team account?
- How do I share contacts with my team users?
- How do I add a logo to my account?
- How can I view and create reports?
- Can I get reports from suspended users?
Account & Billing
- TCPA -Telephone Consumer Protection Act of 1991
- General Data Protection Regulation (GDPR)
- Can I have my invoices sent to more than one email address?
- How do I add more users to my account?
- How do I cancel my account?
- When people reply to the emails I send using PhoneBurner, where do they go?
Contact Management
- How to import contacts [Video]
- How to move or edit contacts in bulk?
- How do I transfer contacts to another user and where do they go?
- Why are my contacts are not clickable so I can open them? How do I open a contact with no name?
- How do I reset the order of contacts to match my file?
- How can I split text into columns in spreadsheets for imports when names or other data is put together?
Emailing
- Email Sending Best Practices and Troubleshooting
- Email signature template selector [Video]
- Email signature overview [Video]
- Create email signature [Video]
- SMTP setup [Video]
- In what ways can I prevent my emails from being caught in Spam filters?
Dialing
- Can I play a voicemail when someone answers the phone?
- Can I leave a live voicemail?
- vPhone SMS Guidelines
- Dialer Presets
- Why are all my buttons greyed out?
- Why is my SMS Failing?
LocalID
LeadStream
- Leadstream user overview [Video]
- Leadstream create and edit [Video]
- Leadstream overview [Video]
- What is LeadStream?
- How do I set up my LeadStream?
- How can I distribute leads using Leadstream?
Salesforce
- How to install the Salesforce integration?
- Salesforce Error: No Contacts Selected
- How to install PhoneBurner into Salesforce?
- Why is the Begin Dial Session button missing in Salesforce?
- How to start a Dial session from Salesforce?
- How to map custom phone number fields in Salesforce
Integrations
- Does Phoneburner integrate with Pipedrive?
- How can I integrate my CRM to PhoneBurner?
- Can I connect Zoho To PhoneBurner?
- How does the HubSpot Integration work?
- Removing/Disconnecting contacts from Hubspot Connection.
- How to get lead status into HubSpot?
Miscellaneous
- Why do I keep getting asked to log in again?
- Is PhoneBurner HIPPA compliant?
- Will my in-app notifications make a sound?
- Why can't I find my video I created using SmartSender video creator?
- How to save and edit Quick Links?
- How can I test my connection?
Account Settings
- Are Canadian Area codes available for vPhone and Local ID?
- Create/edit live answer set [Video]
- Create/edit dialing set [Video]
- Disposition buttons overview [Video]
- What is vPhone and how does it work?
- What are approved PhoneBurner IP addresses and ranges?