QuickStart Caller ID Options

📋 Video Summary:

This video covers the importance of Caller ID setup in PhoneBurner and outlines the different options available to ensure your calls are being answered and recognized. Caller ID is what your contacts see when you call them, and configuring it properly is critical before you begin calling real prospects.

Key Topics Covered:

1. Default Caller ID Setup:

   • When you first set up your account, PhoneBurner asked you to verify a phone number.

   • This number appears in your Caller ID Library under Settings > Dial Session > Caller ID.

2. Adding a New Caller ID:

   • Click “Add Caller ID”.

   • Enter a label and the phone number you want to verify.

   • Click “Call Me” to receive a verification call and enter the code provided.

   • Once verified, the number will appear in your Caller ID Library.

3. Recommended Option – Purchase a Number from PhoneBurner:

   • Select a state and area code, then view and order available numbers.

   • Some account plans include one free number.

   • Purchased numbers may be optimized and monitored by PhoneBurner's ARMOR^® system.

4. ARMOR^® – Answer Rate Monitoring Optimization and Remediation:

   • Exclusive to PhoneBurner numbers.

   • Our ARMOR^® service protects your caller ID reputation by monitoring call quality and answer rates across top carriers.

   • Recommended to activate ARMOR^® after purchasing a number.

5. Managing Numbers:

   • View all numbers in your Number Inventory.

   • Use your verified or purchased numbers as your outbound Caller ID when starting dial sessions.

The video encourages you to complete caller ID setup by registering your business, setting up callback options, and ensuring your number(s) are optimized for live answer success.

🏷️ Tags:
caller ID setup, phone number verification, PhoneBurner tutorial, outbound dialing, number registration, call back options, ARMOR, answer rate monitoring, phone number purchase, call optimization

🧹 Cleaned-Up Transcript:

Before you start making phone calls to real contacts, we need to talk about Caller ID—the phone number your contacts will see when you call them.

When you first set up your PhoneBurner account, the system prompted you to verify a phone number. That number was added to your Caller ID Library.

Accessing Your Caller ID Library:

• Click on your initials in the top-right corner.

• Go to Settings > Dial Session.

• On the left-hand menu, click Caller ID.

Here, you’ll see the number you previously verified.

Want to Use a Different Caller ID?

No problem!

• Click “Add Caller ID” on the right.

• Give the number a label.

• Enter the phone number, then click “Call Me.”

• Answer the call and enter the verification code.

Once verified, the number will appear in your Caller ID Library.

✅ Pro Tip: If you're using your own phone numbers, it's strongly recommended to register them. Click the registration link provided in the interface for current instructions.

Even Better – Purchase a Phone Number from PhoneBurner

• Choose a state and area code.

• See the cost (many accounts include one free number).

• Click “Place Order” to activate the number.

Now it’s yours to use in your dial sessions.

Enable ARMOR^® for Caller ID Protection

ARMOR^® (Answer Rate Monitoring Optimization and Remediation) is PhoneBurner’s exclusive protection system:

• Monitors your phone number across the top three carriers.

• Helps maintain high live answer rates.

• Only available on PhoneBurner-purchased numbers.

Activate the ARMOR^® service for the best results.

Final Steps

Click View My Numbers to manage and view all your active numbers. You can use any of them as your outbound caller ID during a dial session.

Make sure to:

• Register your business

• Set up call-back options

• Register all numbers you're using

That’s a quick overview of your caller ID options in PhoneBurner. Now it’s up to you—choose the number(s) you’ll use to make calls.

Once you’ve verified or purchased a number, go ahead and mark this step as completed and move on to the next one.

Happy dialing! 📞