What is a Do Not Call policy?

You may need a Do Not Call (DNC) policy if your company makes phone calls or sends texts to consumers for any marketing purpose. The TCPA and TSR, and some state laws, require that a company that calls or sends text messages for the purpose of marketing to consumers must have a written policy in place in order to comply with DNC regulations.

A well-written DNC policy explains how you will maintain a do not call list and outlines the process you will use to accept and honor do not call requests made to you. Maintaining a written DNC policy and making it available if requested by a consumer are key components to meeting federal and state legal obligations under the TCPA and TSR. 

A DNC policy should include procedures for the following:

• Recording DNC requests with the consumer’s name and telephone number;
• Honoring the request within a reasonable time;
• Suppressing numbers on a company-specific or internal DNC list;
• Scrubbing numbers against the national and any relevant state DNC lists;
• Correctly using established business relationship exemptions;
• Training personnel engaged in telemarketing in the existence and use of policy; 

Some organizations may be exempt from this requirement. 

PhoneBurner provides tools to assist you in maintaining and managing an internal DNC list and suppressing numbers on that list when making calls and sending texts. In addition, PhoneBurner provides integration with Contact Center Compliance (dnc.com) to help you with real-time list scrubbing; note that this integration requires a separate subscription with Contact Center Compliance. 

More information about compliance with federal DNC regulations can be found in the guide Complying with the Telemarketing Sales Rule published by the FTC and in the FCC regulations regarding DNC, which can be found at https://www.law.cornell.edu/cfr/text/47/64.1200. 

NOTICE: The information on this page and any related links is intended for general educational purposes only and should not be construed as legal advice. While PhoneBurner provides tools to enable the use of our platform, it is your responsibility to ensure that you comply with all applicable telemarketing laws and regulations. We strongly advise that you seek legal counsel for specific guidance and advice on compliance matters. If you have any questions or concerns related to the use of our platform, please reach out to us at trust@phoneburner.com.