PhoneBurner Price Increase

PhoneBurner will be adjusting the prices of our packages - our first price increase in over 15 years.

Key details

• The base price of Standard, Professional, & Premium plans will increase by $16/month 
• Legacy plans will be phased out, with accounts transitioned to current offerings
• Pricing for add-on services such as ARMOR® and numbers will not change
• Month-to-month customers will see the price adjustment on their March bill
• Customers with contracts will not be impacted at this time
• Customers who have already experienced an increase won’t be included

For full details and pricing specific to your account, please refer to the email we sent you or reach out to support@phoneburner.com.

Why now?

For over 15 years, we've proudly invested in our platform to deliver significant value and new functionality - without increasing prices. Even as costs have risen due to inflation, we’ve expanded our offerings and enhanced our services to ensure customers always have access to the most innovative tools and solutions.

Notable improvements from the last year alone include:

• Tier 1 Carriers: This year, we’ve strengthened our platform with new partnerships, enhancing call quality and reliability and reducing your risk of spam flags.
• Krisp AI Noise Cancellation: AI-driven noise cancellation ensures clearer, more productive conversations for our softphone users.
• Technology Infrastructure Upgrades: We’ve made significant investments to optimize our platform for faster performance, improved stability, and a better overall experience.
• Enhanced Trust & Safety: Our industry-leading processes support you in compliance and help you make calls with confidence alongside other verified, legitimate businesses. This increases trust in your calls and enhances the reputation of all PhoneBurner users.
• ARMOR®: We are dedicated to leading the market in answer rates, and our customers consistently connect at 2-3x the industry average. Our new ARMOR® solution delivers done-for-you protection, remediation, and never-before-seen analytics to help you drive answer rates even higher. 
• Closed Out the Year Strong: As we wrapped up the year, we introduced exciting new features to boost productivity and performance, including enhanced Click-to-Call (available for all packages), inbound capabilities (Premium only), and AI Call Transcription (Premium only).

This price adjustment will help us sustain the level of innovation we are committed to delivering while continuing to provide you with the exceptional support you expect (and deserve)!

Frequently asked questions

When does the price increase take effect?
New pricing will be reflected on your first bill on or following March 1. Customers in a contract will not be impacted at this time. 

How will the price change show up on my billing statement?

Your invoice will automatically reflect the new pricing.

Will there be any changes to billing cycles or payment options?

Your billing cycle and payment method on file will remain unchanged.

Are prices of add-ons like numbers, ARMOR®, and SMS credits increasing?

No. This price adjustment is limited to our month-to-month Standard, Professional, and Premium packages currently not in a contract.

I still have questions.

Reach out to our team at support@phoneburner.com. We’re here to help!