Dispositions in Phoneburner are a sets of call statuses that you can choose at the end of each call. These are important in helping you to track your calls and how your calls are handled. If you do not select a disposition at the end of the call, it may not count into your daily call count and it will not be handled correctly in reporting, or another user on your team might not know the outcome of the last call to the contact.
To get to your Dispositions, you can go to Phoneburner>Dial Sessions>Phoneburner Settings>Dispositions
You will see two sets of dispositions by default. The Dialing set or no answer set to be used when you do not get a live answer on the phone and the Live answer set for when you do get a live person on the phone.
The Dialing Set: There are some default options set up for you when you first start. You can change these options, add more buttons or remove buttons and edit them in several different ways. To edit these sets, click the icon at the end of the line that looks like a pencil and this opens up the set. You can also use the button to Add New Dialing Set or Add New Live Answer Set to create multiple sets of buttons that can be selected from at the start of a dial session.
The icon above shows the edit button to access your buttons to change them.
Button Text: This is what actually appears on the button at the bottom of the dialer screen when in a session.
Status: This is what is entered into the Status section of the contact after the call.
Voicemail: You can assign a specific voicemail from your VoiceMail Library To more than one button , so while in the session , you can choose which Voicemail option you want to live.
Note: This is what is entered into the notes section of the call after you click the button.
Move To: You will be able to select an option to move the contact to another folder after the call depending on the status. You may want to move some calls to a follow up folder after a voicemail is left .
Tags: You can Add or remove tags from the contact .
Transfer to user: You may want to transfer a lead to another user on your team after a call is made so that they can take ownership of the lead or as an admin you may want to set your disposition to send the lead back to your admin account after a certain dispostion. You can use this option in the disposition to do this.
One Touch Email: You can create and set up One Touch emails in the Emails and Scripts settings and connect them to the dispositions, so that after you select an option to end the call, it will send an email of your choice automatically.
DNC: Do you want to put the caller on the DNC List? You have a choice or adding just the number, which will mark the number with a red DNC flag in your contacts. The number flagged will not be dialed again by Phoneburner, even if it is in another contact, but if they have alternate numbers, these will still be available. These can be reversed in the DNC settings in your back office.
You also have an option to DNC the entire contact, but this is NOT reversibleand will not allow dialing to any number in the contact record. This setting should be used withcaution.
Delete Contact: Do you want to delete the contact completely? Note that if you are on a team, you may have to have the permission of your admin to be able to delete the contact or make any changes.
Next Action: After the disposition is clicked, the 'next action' is performed. Select 'Ask Me' to have the dialer ask each time whether it should call the next number or call the next contact. You're only prompted if the contact has more than one phone number. If you select 'Next Number' the dialer will attempt to call the next number for the same contact - if one is available. If you select 'Next Contact', the dialer will move to the next contact in the dial-session.
Connected Call: If set to "Yes", this button will mark the call as connected for reporting purposes. If this is left as no, it will not count into connected calls.