PhoneBurner allows you to create settings within your dispositions where emails can be sent at the click of a button. If you believe your emails are not being sent from your dial sessions or dispositions please follow the steps below.
Verify the emails are not going out by reviewing the Emails column in the Recent Dial Sessions summary (click Dial Sessions tab in the top center of PhoneBurner)
- Check your Automatic Email Delivery settings by going to Dial Sessions > PhoneBurner Settings > General > Automatic Email Delivery. If this is set to No it will override your disposition button settings. You will still be able to send an email via the Contact Manager but not through the dispositions or the contact "send email" option during a dial session. Toggle this to Yes if you'd like your disposition emails to be sent during a dial session.
- If you are using your own SMTP Server, check your settings on this to make sure your username and password, as well as other settings, are correct. You can do this by going to My Account > My Account > Use Your Own SMTP Server.