When using the PhoneBurner softphone, you will want to make sure your microphone is in good working order.
You can test your ability to use the softphone by clicking this link.
Occasionally, you may find that even after testing, that there are other issues or you may see this message when starting a dial session meaning your browser is not allowing the connection.
In Chrome, you can check this when you are in you PhoneBurner account by going to the lock icon in the address bar and go to site settings. Make sure that the microphone is set to allow so Phoneburner can access it.
In Firefox it will be the same:
Check the microphone settings to make sure the site is not blocked.
Make sure your headset is plugged in and that you are able to hear other sounds on your computer.
Advanced Microphone Permissions Troubleshooting
In case the above did not fix your issue:
Make sure that Google Chrome is accessing the right microphone (i.e. USB vs. built in mic) on your computer.
To do this: Open the Google Chrome Settings page:
Type in 'Microphone' on the 'Search settings' box at the top click 'Content settings...':
Under the "Microphone" section, choose the microphone device you would like to use from the dropdown menu and click "Done". Google Chrome will now access the microphone you selected by default:
Exclusive Microphone Access
Verify that you are not giving exclusive microphone access to another application like Skype:
Unplug your headset from your computer.
Quit Skype and close PhoneBurner.
Plug your headset back into your computer.
Open PhoneBurner and login.
Windows Audio Settings
If this solves the problem, and you are using Windows, you must adjust your computer settings to prevent this from happening again.
Open your “File Explorer” and click on “Control Panel”. Then click on “Hardware and Sound” and then click on “Sound”.
Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
Access your sound settings from your control panel. The location of this setting varies depending on your Windows version:
You can also usually access this from the volume control on your bottom toolbar by right clicking .
A list of recording devices will appear. Try speaking into your microphone, and see if there any green bars rising next to one of them while you talk (as in screenshot).
If you do see green bars when you talk into the microphone, but it still doesn’t work in some program, then that means that the mic is correctly configured in Windows, but the program is listening to the wrong recording device. Try changing that program’s settings.
If you don't see any green bars, Check if you can recognize which one of the devices in the list is your microphone. If you found it, click on it to highlight it, and then click Set Default.
Check again if you see green bars rising when you talk into the microphone. If you do your mic is now correctly setup. If not, continue to next step.
Double-click on the device that represents your microphone. The Microphone Properties window will appear. Click the Levels tab.
In the “Levels” tab make sure that “Microphone” and “Microphone Boost” are set to the maximum, you can do that by sliding them to the right until the first one shows 100 and the boost is set to +30.0 dB. Then click OK.
In the “Levels” tab make sure that “Microphone” and “Microphone Boost” are set to the maximum, you can do that by sliding them to the right until the first one shows 100 and the boost is set to +30.0 dB. Then click OK. (some may not have the boost option)
In the “Enhancements” tab (if found), make sure to uncheck the “Disable all sound effects” checkbox.
Now visit the “Advanced” tab too and make sure to uncheck the “Allow applications to take exclusive control of this device” checkbox and click “OK“. (Also uncheck the “Enable audio enhancements” check box if found).
In the main recording devices panel, go to the “Communications” tab and select the “Do nothing” radio button and then click OK.
Restart your computer and recheck your recording devices panel. If you see green bars rising when you talk into the microphone – your mic is now properly configured!
If you still have trouble.
Uninstall and reinstall your microphone drivers
Open device manager, fastest way is through the search bar:
Open ‘Audio Inputs and Outputs’
- Left-click on your recording device.
- In the menu that opens up Click ‘Uninstall’.
- Physically disconnect your microphone from the computer.
- Restart the computer.
- Reconnect microphone and let Windows re-install the drivers.
- If none of these solutions work, you may need to check for info specific to your headset or audio equipment/sound card, etc.
Mac Audio Settings
If your computer is running a Mac OS, check to make sure your headsets are compatible with Apple products. Macs actually use a different type of microphone input technology than other types of operating systems. This means even if you are using a headset with a built-in microphone, your Mac may not detect it, and instead use the computer’s internal microphone. An easy way to check if your headset is Mac-compatible is to plug them in and go to System Preferences → Sound → Input tab. If your computer is picking up the microphone from your headset, it should read “External Microphone”: