ARMOR® Frequently Asked Questions

How do I get ARMOR®? 

To take advantage of ARMOR®, you must have a PhoneBurner account. Free trials are not able to activate ARMOR®. In addition, you must have a PhoneBurner purchased number; ARMOR® is not available for verified numbers. 

How much does ARMOR® cost?

ARMOR® is only $5 per month per PhoneBurner purchased number. 

How many numbers do you recommend I should have?

It should be based on your call strategy, number of seats you may have on your account, what regions you are calling, etc. Having multiple numbers will help you follow best dialing practices such as maintaining consistent call volumes and usage. Here are some things to consider: 

• Different call campaigns should use different numbers. Once that campaign is complete, you can transition the number to a new campaign. 
• The amount of numbers you have per seat on your account should be based on call volume per seat. An average number would be 4 numbers per seat.
• PhoneBurner allows you to purchase numbers based on the area code that best represents your business location.
• Number Pools allow you to set up your dial sessions with multiple numbers without having to manually manage and rotate your numbers.
• If a number happens to be flagged, it is good to have another number ready that already has consistent usage. 

Does this cover my verified Caller ID numbers or non-PhoneBurner purchased numbers?

ARMOR® only covers PhoneBurner purchased numbers. 

Can I activate ARMOR® for only some of my PhoneBurner purchased numbers?

ARMOR® will be applied to all PhoneBurner purchased numbers on the account and to any new numbers purchased. You cannot pick and choose which numbers will receive ARMOR®.

When will this be reflected in my bill?

The price will be reflected in your first bill following the activation of ARMOR®. 

What if I no longer want to take advantage of all these added ARMOR® benefits of increased monitoring, flag remediation, and reporting?

You can cancel ARMOR® at any time by emailing support@phoneburner.com.  

Carrier Registration Frequently Asked Questions

Do I need to register newly purchased PhoneBurner numbers?

No, the ARMOR® team will register all your PhoneBurner purchased numbers with the carriers, even if you buy new ones. We recommend registering any of your own verified numbers with the Free Caller Registry.   

Is Carrier Registration available without ARMOR®?

Yes, you can toggle on Carrier Registration in the back office if you want us to register your PhoneBurner purchased numbers without ARMOR®. For ARMOR®, registration is automatically included.

Spam Flags & Remediation Frequently Asked Questions

Do I need to request for my number reputation to be tested to see if a flag occurs?

No, if a flag occurs you will be notified and our team will proactively get to work on remediation. We do not provide on-demand requests as ARMOR® is a comprehensive solution to help safeguard against false spam flags through monitoring, remediation, and cutting-edge analytics. 

How will I know if a number is flagged?

The admin on the account will be notified by email and an in-app notification, and the number will be marked with a shield in the account to let you know the ARMOR® team is working on remediation.  The shield will be removed when we have confirmation that no carrier flag remains active for that number and the admin will be notified via email and an in-app notification. 

ARMOR has not detected a flag, but people are saying my number comes up as “Scam Likely.” Why?

Each carrier uses its own third-party service to manage reputation, only for its network and is based on a proprietary collection of information. Flags are applied independently and often show on one carrier, but not the rest. They also come and go. A flag can be isolated and appear before the data aggregators that power the monitoring capabilities can process and warn of the flag. By having ARMOR® you can put your mind at ease as we will monitor and react on your behalf to all confirmed flags. 

I just purchased a new phone number and it is already showing as Spam. What should I do?

When numbers are new, they do not have a consistent usage tied to them. Therefore going from 0 calls to then making calls will spike the carrier's suspicion and may result in a flag. Once a more consistent call pattern is established, these false flags will most likely be removed as it will then show the carriers these are legitimate calls being made. Unfortunately, there is no way to guarantee a positive reputation for a new number, in some instances, it will need to be earned by displaying consistent and wanted call behavior. 

Do I need to do anything to remediate flags?

No, the ARMOR® team has that covered. We negotiate directly with the carriers to remediate incorrect flags and will alert you when a flag has been cleared. There may be unique instances where we will reach out for additional information.  

What should I do with a flagged number?

We recommend pausing the number, which will remove it from any outbound use, but the number will still be able to receive callbacks. DO NOT delete the number.

My number was flagged as spam several days ago and the flag has not been cleared. Why is it taking so long?

It can typically take 1-3 business days for the carriers to complete their assessment and remove a spam flag. Sometimes it may take 5-7 business days or even longer due to the carrier's internal process and restraints. 

ARMOR® Dashboard Frequently Asked Questions

What phone numbers will data appear for?

The data displayed on your ARMOR® dashboard is for ARMOR® protected numbers only. To ensure you can access analytics on your calls, you need to use your PhoneBurner purchased numbers to make the calls. When starting a dial session you will need to make sure to select the Number Pool with PhoneBurner purchased number(s), otherwise the data will not be captured. 

How do I assign a lead source so that I can use it as a filter in the ARMOR® dashboard? 

Reference this article on how to assign a lead source to your PhoneBurner contacts. 

I have been using PhoneBurner for a while but I just signed up with ARMOR®. Will I have access to any historical data?

As long as you have been using your PhoneBurner purchased numbers, we will load up to 30 days of historical data. Based on your call volume this may take a few minutes to a few hours for larger data sets. 

Why can I not access data for today?

Same-day data is not available. The most recent data you will have access to is the prior day.  

How can I leverage this data to enhance my performance? 

Check out this video for tips on maximizing its use.

If you have any additional questions, please reach out to Support@phoneburner.com.