ClickJack Protection and Trusted Domains in Salesforce

📋 Video Summary:

This video provides a fix for users who see a "frowny face" screen when trying to launch a PhoneBurner dial session from within Salesforce. The issue is related to Clickjack Protection Settings in Salesforce, which can block the PhoneBurner dialer from loading in an iframe. The solution involves adding trusted domains to allow the iframe to display properly.

Key Steps Covered:

1. Issue:

   • When launching a dial session, if you see a frowny face instead of the dialer, it's likely due to Salesforce Clickjack protection settings.

2. Fix:

   • Navigate to Setup in Salesforce (admin access required).

   • In the Quick Find, type and select Session Settings.

   • Scroll to the Clickjack Protection section.

   • Click “Add Domain”.

3. Add the Following Trusted Domains:

   • phoneburner.com

   • www.phoneburner.com

   • Set Iframe Type to Visualforce for both entries.

4. Save Changes:

   • You should now see both domains listed in your trusted list.

5. Test the Fix:

   • Relaunch your dial session from Salesforce.

   • You should now see the full dialer interface properly displayed within the iframe.

This quick fix ensures your Salesforce org remains secure while allowing PhoneBurner’s dialer to load correctly, enabling your team to connect with more contacts in less time.

🏷️ Tags:
Salesforce integration, PhoneBurner dialer, iframe error fix, clickjack protection, trusted domains, session settings, admin setup, visualforce iframe, dial session troubleshooting, CRM calling

🧹 Cleaned-Up Transcript:

It’s time to turn that frown upside down and start smiling and dialing—successfully using PhoneBurner directly from Salesforce!

Now that you’ve installed the PhoneBurner app in your Salesforce org, you might run into an issue:
If you launch a dial session and see a screen with a frowny face, don’t worry—it’s just a setting we need to adjust.

Step 1: Go to Salesforce Setup

• Click on Setup in the upper-right corner of your page.

• (You’ll need admin access to proceed.)

Step 2: Open Session Settings

• In the Quick Find bar, type “Session”.

• Click on Session Settings.

Step 3: Adjust Clickjack Protection

• Scroll to the Clickjack Protection section.

• Click “Add Domain”.

Add these domains:

1. phoneburner.com

2. www.phoneburner.com

• Set the Iframe Type to Visualforce for each.

• Click Save.

Now both domains should appear as trusted domains in your org.

Step 4: Relaunch Your Dial Session

Go back to Salesforce and start your dial session again.

🎉 Boom! The iframe should now load properly, and your dialer will appear—no more frowny face.

This quick fix keeps your org safe while allowing you to take full advantage of the PhoneBurner Power Dialer, helping you and your team connect with more people in less time.

Thanks for watching—and happy dialing!