How to use process builder to update contacts based on completed tasks in Salesforce.

All calls made in Salesforce with PhoneBurner are automatically logged in Salesforce as tasks, using the information from the dispositions in PhoneBurner. 

You can use the completed tasks to auto update the records in salesforce using the process builder. 

For more information on this, please see the support tab in your PhoneBurner account, under the Salesforce training section or view this video. 

How to use Process builder in Salesforce to update contacts/leads.

In Salesforce Lightning go to: 

Set up and use quick find to enter Process builder: 

Add a new process:

 Save the name and options 

The object will be a task you want to update when record is created or edited as calls made with PhoneBurner are logged as tasks.

Add your Criteria and conditions.

You can edit the processes you have already created by going to the list in process builder an opening up a process 

 Further help on this can be found through Salesforce : https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5