Bring Your Own Caller ID to PhoneBurner

Summary

This video explains how to Bring Your Own Caller ID into PhoneBurner and use it as your outbound Caller ID. Key steps include:

1. Access Caller ID Settings:

   • Click on your initials in the upper-right corner.
   • Go to Dial Session under Settings.
   • On the left side, click Caller ID to access your Caller ID Library.

2. Add a New Caller ID:

   • Click the Add Caller ID button.
   • Enter a Label (for easy identification) and your Phone Number.
   • Click the Call Me button to receive a verification call.
   • Answer the call and enter the provided code to confirm ownership.

3. Important Notes:

   • If you're unable to receive the verification call, contact PhoneBurner support for assistance.
   • PhoneBurner must verify ownership before allowing the number to be used as a Caller ID.

4. Improving Caller ID Performance:

   • Since PhoneBurner doesn’t own your external number, its ability to protect the number (e.g., with ARMOR^®) is limited.
   • To improve call deliverability, register your number with carriers using the Free Caller Registry link available in the Caller ID settings page.

5. Using Your Caller ID in a Dial Session:

   • Once verified, your new Caller ID will appear in the Dial Session Settings window as an available option.

By adding your own Caller ID, you gain flexibility in managing outbound calls while maintaining control over your business phone numbers.

Tags

bring your own caller ID, outbound caller ID, PhoneBurner training, call strategy, caller ID verification, outbound dialing, sales productivity, customer communication, number registration, call deliverability

Cleaned-Up Transcript

Whenever you make a phone call, it’s important to consider the Caller ID that your contact will see when the call comes in.

With PhoneBurner, you have plenty of options — and in this training, I’ll walk you through how to Bring Your Own Caller ID directly into PhoneBurner and use it for outbound calls.

Step 1: Access Caller ID Settings

• Click on your initials in the upper-right corner.
• Select Dial Session under Settings.
• On the left side, click Caller ID to access your Caller ID Library.

Step 2: Add a New Caller ID

• Click the Add Caller ID button.
• Enter a Label (for easy reference) and your Phone Number.
• Click Call Me — our system will call the number you provided.
• Answer the call and enter the verification code you hear to confirm ownership.

Once verified, your number will appear in your Caller ID Library.

Step 3: Troubleshooting

• If you’re unable to receive the verification call, reach out to PhoneBurner support for assistance.
• For security reasons, PhoneBurner must confirm that you control the phone number before allowing it to be used as a Caller ID.

Step 4: Improving Caller ID Performance

• Because PhoneBurner doesn’t own this number, its ability to protect it with features like ARMOR^® is limited.
• To improve performance, register your number with carriers using the Free Caller Registry — a link is provided directly on the Caller ID settings page.

Step 5: Using Your New Caller ID in a Dial Session

• Once verified, your new Caller ID will appear in the Dial Session Settings window.
• Simply select it when launching your dial session to display that number as your outbound Caller ID.

That’s how easy it is to bring your own Caller ID into PhoneBurner and start using it in your outbound campaigns.

Thanks for taking the time to watch this video, and happy dialing!