Managing your Number Pools Edit and add remove numbers from pool

Summary

This video provides an overview of how to manage phone numbers and number pools in PhoneBurner. Key points include:

• Accessing Number Pools:

  • Go to the upper-right corner, click on your initials, and select Numbers under Settings to view your number inventory.

• Adding Numbers to a Pool:

  • To add a number to an existing pool, click the three dots next to the pool, select Purchase Numbers, choose the desired state and area code, and place your order. The new number will be added shortly after.

• Managing Unused Number Pools:

  • For inactive pools, users can:
    • Move numbers to another pool by selecting the three dots and choosing the destination pool.
    • Delete numbers by selecting the three dots and choosing to either release them immediately or hold them for 30 days to catch any potential callbacks.

• Pausing Numbers:

  • Users can temporarily pause a number in a pool to prevent it from being used as an outbound caller ID. Callbacks will still be routed to the assigned user. The number can be reactivated at any time.

Practicing good number hygiene by effectively managing, reassigning, or releasing numbers ensures better performance and cost management in outbound calling campaigns.

Tags

number management, number pools, PhoneBurner training, outbound calling, caller ID, phone number purchase, call routing, call strategy, productivity tips, number hygiene

Cleaned-Up Transcript

Here's a quick overview of how you can manage your numbers and number pools to stay on top of your phone numbers.

To access your number inventory, click on your initials in the upper-right corner of your PhoneBurner account, then select Numbers under Settings. This will take you to your inventory, where you can see a list of all your number pools.

Number pools can be customized with different routing strategies, assigned to individuals or groups, and configured in various ways.

Adding Numbers to a Pool

If you need to expand a pool for better call distribution, follow these steps:

1. Find the number pool you want to update.
2. Click the three dots on the right side and select Purchase Numbers.
3. Choose your desired state and area code.
4. Adjust the number of phone numbers you wish to purchase.
5. Click Place Your Order — the new number will be added to your pool shortly.

Managing Unused Number Pools

If you have a number pool that's no longer in use, you can manage it by:

• Moving Numbers: Click the three dots next to the number you want to move, then select a new number pool. This makes the number available as a caller ID in the new pool.
• Deleting Numbers: Click the three dots next to a number and choose Delete. You can either:
  • Release it immediately to stop being charged.
  • Hold it for 30 days in case you're still receiving callbacks.

Pausing Numbers

If you need to temporarily disable a number without deleting it:

• Click the three dots next to the number and select Pause.
• While paused, the number will no longer be used as an outbound caller ID, but callbacks will still reach the assigned user.
• When you’re ready to reactivate the number, click the three dots again and select Unpause to restore it to the pool's rotation.

By maintaining good number hygiene, you ensure that your phone numbers are effectively managed, minimizing costs and improving outbound campaign performance.

Thanks for taking the time to watch this video, and happy dialing!