ARMOR® Overview and Accessing the ARMOR® Dashboard

Summary

This video provides an overview of the ARMOR^® Dashboard in PhoneBurner, which offers detailed analytics to help teams understand their outbound calling performance. Key points include:

• Activating ARMOR^®: Access ARMOR^® settings by clicking your initials and navigating to Number Settings. From there, you can activate ARMOR^® and learn about its benefits.
• Key ARMOR^® Benefits:
  • Ongoing Number Monitoring: PhoneBurner proactively monitors your numbers for spam flags and works with major US carriers to resolve them.
  • Proactive Registration: PhoneBurner registers your phone numbers with carriers to help prevent potential spam issues.
  • Analytics Dashboard: The ARMOR^® Dashboard provides detailed insights into call performance across major carriers like AT&T, Verizon, and T-Mobile.

The dashboard includes various filtering options and visual graphs to help identify trends and improve team efficiency. Users are encouraged to focus on one or two metrics initially, then gradually explore more insights to refine strategies and maximize results.

Consistent effort over 90-180 days is recommended to establish a performance baseline and optimize calling strategies. The PhoneBurner team is available to provide guidance and support throughout the process.

Tags

ARMOR^® dashboard, call analytics, number monitoring, spam flag prevention, call performance, outbound sales, PhoneBurner training, call strategy, productivity tips, customer communication

Cleaned-Up Transcript

The ARMOR^® Dashboard is where you can dive into the details and really understand the analytics behind your team’s activity in PhoneBurner.

To access the ARMOR^® Dashboard:

1. Click on your initials in the upper-right corner of your account.
2. Select Number Settings from the left-hand side.
3. From there, you'll see an option for ARMOR^®.

If ARMOR^®  isn’t already enabled on your account, you can activate it from this page. Here, you'll also learn about some key benefits that ARMOR^® offers:

• Ongoing Number Monitoring: We continuously monitor your phone numbers to detect if they’ve been flagged by major US carriers. If a number is flagged, we proactively work with those carriers to resolve the issue.
• Proactive Registration: PhoneBurner registers your phone numbers with carriers to reduce the risk of spam flags.
• Analytics Dashboard: The ARMOR^® Dashboard provides detailed insights into your outbound calling activity.

From the ARMOR^®  page, click Go to Dashboard to view your data.

In my demo account, activity is limited, but in your own account, you'll see far more detailed insights. For example, my demo shows:

• 10 agents
• 48 protected numbers
• 586 calls made
• 35.5% answer rate across all carriers

The dashboard also breaks down performance by major carriers like AT&T, Verizon, and T-Mobile, helping you assess performance by carrier.

On the right side, you’ll find a variety of filtering options. Below, you’ll see detailed graphs that visualize key metrics. While I won’t dive into each graph now, there’s additional training available if you’d like a deeper understanding of each one.

If you’re feeling overwhelmed by the amount of data, I recommend starting small. Focus on one or two graphs that provide the most relevant insights for your goals. As you build a better understanding, expand your focus to other metrics and gradually refine your strategies.

Success takes time. To see meaningful improvements, commit to 90 to 180 days of consistent, focused efforts. Start by establishing a performance baseline, then make gradual adjustments to improve your results.

If you have questions or would like guidance on optimizing your strategies, our team is here to help. Together, we can ensure your outbound calling efforts lead to greater success.

Thanks for taking the time to watch this video, and happy dialing!