You should never play a prerecorded voicemail when someone answers your call live. This is not the intended use of prerecorded voicemail and is a direct violation of PhoneBurner’s Terms and Conditions of Service. Abuse of the prerecorded message option will result in your service being terminated.
If you have asked and been granted permission to play a recording for a contact, you can use the click to present feature but will need to stay on the line while this is playing.
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