vPhone SMS Guidelines

Usage limits and overages

vPhone includes 1,000 outgoing text messages, per month, with no rollover and unlimited inbound. The use of additional outbound SMS will be automatically billed at $15 per 1,000 messages. An email notification will be sent before you go over your usage and are billed.

Fair usage

SMS is a one-to-one text messaging service, just like you have on your mobile phone. Texts are to be sent to individuals you are in contact with, one at a time, to complement calls and email communications.

This kind of personalized outreach is not only more effective, but it also prevents your vPhone number from being blocked by carriers - as well as your Caller ID coming up as “potential spam” when making calls.

Mass texting, text marketing campaigns, and blasts are not the intended use case with vPhone and abuse may result in your service being terminated.

For more help with SMS and why they may fail, please click this link.