How does PhoneBurner determine the Time Zone for a contact or the Local time to display in the contact manager?
PhoneBurner will try to use the city/state provided in the address first and if that isn’t sufficient, it will look at the phone number area code. If it still can't determine the information, then the zip code and finally the IP address if available. If nothing works, we will mark them as “America/Chicago”, i.e. Central Time.
This will apply when the contact is imported, but if the information is manually changed in they system, it will not update the time zone/ local time information.
If you are able to update the contact in your import file and then re-import and screen for duplicates with the option selected to update the duplicate files, you may be able to get the timezone/local time to update.
When dialing from PhoneBurner we only use the phone number when deciding if/when a contact can be called. Address is not factored into Allowed Call Times in any way.
For example if a contact has a New York number but a California address we will allow the contact to be called in the dial session during the NY time zone and not the California time zone.
The contact's address is only used to set the Local Time in the Contact Manager to help with sorting and searching for contacts based on their expected location.
Toll Free numbers are always considered CST at the time of dialing.