There are some General Settings that can be found under:Dial Session Settings > General
These include setting the Ring (do you not want to hear the rings?)and Ring Duration.
Automatic Email Delivery: Check your Automatic Email Delivery settings by going to Call History> Dial session Settings> Automatic Email Delivery. If this is set to No it will override your disposition button settings for one-touch emails and not send any emails. You will still be able to send an email via the Contact Manager, but not through the dispositions or the contact "send email" option during a dial session. Toggle this to Yes if you'd like your one-touch emails to be sent during a dial session.
Remove duplicate numbers in a session: When the dialer starts a session, it removes duplicate phone numbers so you don't call the same number multiple times within the same dial session. Select "No" if you would like to disable this behavior and allow the dialer to call the same number multiple times in the same session. Note: If the contact has the same number for two fields, it may still dial them if "next number" is selected in your dispositions.
Show member name in note timestamps:
When a user inserts a timestamp into the notes for a contact, the system can add the member's name to the timestamp or the name can be hidden.