Why am I seeing the Salesforce Error: Insufficient Privileges?
When you encounter this error message upon starting a dial session from Salesforce, follow these steps:
1. Log in to your standalone PhoneBurner account at www.PhoneBurner.com .
2. Click on the Dial Sessions>Phoneburner settings menu, and select Integrations' from the dropdown.
3. Scroll down and click the link for SalesForce and enable.
4. Click the link that says Generate New API Key.
5. In a new tab or window, open your Salesforce account.
6. From the App Selector dropdown, choose the PhoneBurner app.
7. Follow the steps in this video to add your API and USER KEY:
Now you'll be able to start a session from Salesforce without encountering that error.