Why is my brand new number already showing as SPAM?

You’ve just been issued a new phone number, and it’s already showing up as spam.

Why is this happening?

As disappointing as this is, it’s actually very common, easily fixed, and a sign that the system is working.

Phone numbers are not “new” - like a factory car that has never been driven.

Your phone numbers were “driven” by a previous owner.

Then they sat idle until being re-issued to you.

When you begin using them - often with significant call volume - it tends to trigger the flagging algorithms used by the Carriers to identify potential spam/scam calls.

The algorithm accurately says, “Hey this number with little to no usage is suddenly making lots of calls!” And while that’s often a sign of foul play, in this instance it’s an inaccurate warning.

Like a car engine, your numbers need to be slowly warmed. 

Then upon building up to consistent usage, the Carriers recognize that everything is fine.

OK, so what do I do now?

First, here’s what NOT to do:
Do not delete and replace your numbers.

Getting rid of your numbers for new ones doesn’t help (for all of the reasons above).

However, here’s what does.

1. Sign in to your account and complete your Business Profile
2. Check the box to let us register your numbers with the Free Call Registry (or do this yourself)
3. Slowly build up to a consistent reasonable call volume
4. For numbers that are already flagged, email numbers@phoneburner.com and we can request spam remediation on your behalf with the 3 major carriers. Please include your PhoneBurner username, the list of phone numbers, and which carriers (T-Mobile, AT&T, Verizon) you need a flag removed for.