You’ve just been issued a new phone number, and it’s already showing up as spam.
Why is this happening?
As disappointing as this is, it’s actually very common, easily fixed, and a sign that the system is working.
Phone numbers are not “new” - like a factory car that has never been driven.
Your phone numbers were “driven” by a previous owner.
Then they sat idle until being re-issued to you.
When you begin using them - often with significant call volume - it tends to trigger the flagging algorithms used by the Carriers to identify potential spam/scam calls.
The algorithm accurately says, “Hey this number with little to no usage is suddenly making lots of calls!” And while that’s often a sign of foul play, in this instance it’s an inaccurate warning.
Like a car engine, your numbers need to be slowly warmed.
Then upon building up to consistent usage, the Carriers recognize that everything is fine.
OK, so what do I do now?
First, here’s what NOT to do:
Do not delete and replace your numbers.
Getting rid of your numbers for new ones doesn’t help (for all of the reasons above).
However, here’s what does.
- Sign in to your account and complete your Business Verification Form
- Check the box to let us register your numbers with the Free Call Registry (or do this yourself)
- Slowly build up to a consistent reasonable call volume
- For numbers that are already flagged, email firstname.lastname@example.org and we can request spam remediation on your behalf with the 3 major carriers. Please include your PhoneBurner username, the list of phone numbers, and which carriers (T-Mobile, AT&T, Verizon) you need a flag removed for.