Why is my brand new number already showing as SPAM?

You’ve just been issued a new phone number, and it’s already showing up as spam.

Why is this happening?

As disappointing as this is, it’s very common, easily fixed, and a sign that the system works. Phone numbers are not “new” - like a factory car that has never been driven. Your phone numbers were “driven” by a previous owner. Then they sat idle until being re-issued to you.

When you begin using them, often with significant call volume, it tends to trigger the flagging algorithms used by the carriers to identify potential spam/scam calls.

The algorithm accurately says, “Hey, this number with little to no usage is suddenly making lots of calls!” And while that’s often a sign of foul play, it’s an inaccurate warning in this instance.

Like a car engine, your numbers need to be warmed up. 

Over time, and with consistent usage, the carriers recognize that everything is fine.

OK, so what do I do now?

First, here’s what NOT to do:

Do not delete and replace your numbers.

Getting rid of your numbers for new ones doesn’t help (for all of the reasons above).

What to do instead:

1. Sign in to your account and complete your Business Verification Form
2. For numbers you purchased through PhoneBurner, opt-in for us to register your number with the Free Caller Registry by navigating to the Carrier Registration page under Number Settings, and switching the toggle to Enabled. If you are using your own numbers, you can easily register with Free Caller Registry as well.
3. It is common for the first few calls you make to see flags. However, if the flag on your new number remains, you can attempt to remediate the number (remove the flag) with carriers. PhoneBurner can assist you with numbers purchased through us; otherwise, use carrier-specific spam resolution websites below:
   • Verizon: https://voicespamfeedback.com/vsf/
   • T-Mobile: https://calltransparency.com/
   • AT&T: https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

Need further assistance?

If you still have questions and want to request a direct consultation, email us at trust@phoneburner.com.

More info is also available in our blog post: Why You're Marked Scam Likely, and How to Fight Back