PhoneBurner allows agents to record their conversations with contacts. This can be managed from the admin level or the agent level. Below are a few steps to recording and managing this feature.
Admin Turns on Call Recording
1. Log into your admin account and click the account icon in the top right hand corner.
2. Click Call Recording and follow the on screen instructions.
3. When this feature is turned on, by default, calls for agents are NOT being recorded and agents have the ability to choose whether or not their calls are recorded. To change these settings click the Team tab in the top panel.
4. Click Edit next to an agents name
5. Change the Record Calls and Manage Call Recording line items. These changes will automatically save.
Agent Turns on Call Recording
1. Click Dial Sessions > PhoneBurner Settings.
2. Find and click Call Recording and follow the on screen instructions.
Please note: ONLY calls dispositioned as Live answers are recorded. Voicemail and other non-answered ( default dialing set) calls are not recorded.