How is the caller ID phone number determined?
The phone number displayed by caller ID is determined by the calling party. For a landline, the displayed number corresponds to the phone number that's registered to the line. For a PRI or SIP connection, the phone system can actually control what number gets displayed on a case-by-case basis.
How is the caller ID name determined?
The caller ID name is determined by the receiving carrier. The receiving carrier queries a CNAM database to determine the name registered to the provided phone number.
It is also important to point out that there is no "standard".
However, unlike Local Number Portability (LNP), caller ID is not regulated by a governing body such as the Federal Communications Commission (FCC). Rather, the service is essentially a patched-together network of decentralized and databases that frequently operate with outdated information.
So in some cases, the way we send the Number to a carrier may get dropped along the way if it goes through a carrier that isn't configured correctly or to use the same process we are using.
For further information, please see: So How Does Caller ID Work Anyway?
The fastest way to get your company’s calls removed from a scam list is to change your phone number. (You can get a number via our vPhone or Local ID service) However, you can also use these strategies to resolve the mistake and mitigate losses:
Report the mistake to the carrier or blocking service and request a correction
Keep customers informed and ask them to turn off their scam call blockers
Ways You Can Avoid Being Marked "Scam Likely"
Getting incorrectly listed as a scam number can have an huge impact on the success of your business, you need to take steps to avoid being marked with this caller ID. Use these strategies to protect your number:
1. Understand robocall laws: The Federal Communications Commission (FCC) has laws about making robocalls. Making sure you understand the FCC’s robocall laws helps you stay off scam number databases and gives you legal ground should your number be marked incorrectly.
2. Ask customers to save your number: Some third party scam blocking apps allow users to block calls from unknown numbers. Others even generate databases by excluding numbers stored in users’ contacts. Asking users to save your number can help ensure your call reaches them successfully.
3. Change numbers often: Most large contact centers change phone numbers often to avoid getting marked Scam Likely. You can also use this strategy, though it may not be practical for every business.
You may be able to remove your number from lists that mark it as spam by contacting the carriers directly.
Phoneburner has not yet confirmed that this method will work but here are some links you can try, but they are not in any way affiliated with Phoneburner.com.
You can register your phone numbers with each carrier to attempt to get cleared as Not Spam.
Verizon - https://voicespamfeedback.com/vsf/
TMobile - https://calltransparency.com/