When Attempting to Downgrade My Account, It Says I Will Lose Video and Audio. Is This True? Laura March 29, 2019 21:57 Updated Follow Yes, and this includes voicemails. You should download voicemails prior to the downgrade so you can upload them again after you make the change instead of re-recording them. Related articles I Am on a 7.5 Hour Plan but Didn’t Use My Minutes, Do They Roll Over? SMS / Text messaging available (in Beta) How Do I Downgrade My Account from Unlimited to Limited? What Is the Difference Between a Network and a Standalone Team Account? How Do I Cancel My Phoneburner Account? Comments 0 comments Please sign in to leave a comment.