Why isn't my Local ID changing?

Here are a few possibilities if you noticed your Local ID isn't working as expected:

• If you don't have a Local ID in a state you are calling, it will fallback to the number you are dialing in with if you do not have a verified caller id or Vphone number. It will always fall back to Vphone if you have a number assigned.  If you have a verified caller id in your account, this will be the fallback number. 
   

  • For example: If you have local ID enabled and you call a contact in UT (there are 3 area codes in Utah 801, 435, and 385) If you don't own any of those numbers the system will default to your first verified caller id setting, If you don't have a number set on your caller id setting page then it would fall back to the number the system pulled from the phone used when you dialed into Phoneburner (or we called you, if on connect me). If you own the 801 number (Salt Lake City), but the contact is in the 435 (St. George) area, the system will display your 801 Local ID area code as this is the closest within the same state.

• The system will display the closest Local ID to the contact's number as long as it is within the state

• If you are on a team, make sure your team administrator has given you permission to use Local ID in your team settings page.

•  Sub-admin accounts do not have access to Local id as set up under the main admin account. If you are set up as a sub admin, the purchase for local id's would need to be made in your account or you would need to give up the sub-admin status.