When you get a live answer during a dial-session, the call transfer feature allows you to transfer the active call to one of your transfer agents. The transfer process is a warm transfer (also called "attended transfer") which means you'll have an opportunity to talk with the transfer agent before connecting your contact to the call.
Each transfer agent can have one or more phone numbers assigned to them. When you initiate the transfer, you'll select one of the transfer agents from your list. If there are multiple numbers, We'll ring all of the phone numbers at the same time, and the first answered call will be connected to you immediately. (Please note that if a Voicemail picks up first, that call will be transferred to the voicemail as it was the first answering line).
Once you’re ready to connect your contact to the transfer agent you'll merge all the parties together and everyone can begin talking.
The link for set up is: https://www.phoneburner.com/dialer/settings/calltransfer/index
Note: If you are using Softphone/Browser Connect, The Call Transfer feature will not allow you to transfer to phone numbers that direct to call trees as there is currently no dial pad included in the interface to select call tree options.